Our Approach to Training
Our workplace training philosophy is that training is only valuable when it involves participants acquiring new real-life skills that can be applied immediately in the workplace.
We focus on effective workplace communication, conflict mitigation skills, and accountability leadership.
Attendees learn about their own communication style and explore what assertive communication is all about.
We uncover default (individual) conflict resolution styles and how they impact others, as well as successful strategies to overcome workplace conflict.
Attendees will also learn practical skills for authentic leadership and the vital role of trust and accountability for developing healthy relationships between those who aspire to lead and those that follow.
Our Approach to Conflict Resolution
We believe that conflict often involves a lack of productive communication which leads to assumptions, entrenchment in the past, and a lack of personal accountability to move forward.
Skilled family or workplace mediation provides a confidential relatively informal process to take place where people feel emotionally and physically safe.
Everyone deserves to feel heard and understood so they can uncover what is most important to move forward.
The mediator is an objective, neutral third party who can support communication to arrive at a sustainable, equitable written agreement, that if needed, can be filed in court.
We work as a Team
We can learn valuable lessons about communication, conflict management and leadership from geese and their classic flying “V”.
- They work together for a common purpose and in a common direction
- They communicate well and support each other and accept each other’s help when it is needed
- They work together to increase the range of everyone in their group
- They share leadership are stay accountable by accepting the lead role when called on
By traveling together, the lead goose takes on the task of confronting the most wind resistance. Yet the flapping of the wings of all the geese creates greater lift for everyone involved and expands the flying range of all the geese by about 70%. When the lead goose tires, it will fly out of the lead position and another goose will take its place. If a goose gets sick or injured, it will land, along with two other geese, who will stay with the sick or injured goose until it dies or is ready to fly again. We can learn a lot as individuals and in our teams from geese.
About Alasdair Mackinnon
In his over 20 year career with the RCMP and trained as an interest-based negotiator, Alasdair interacted with people and families in high-stress situations where he discovered that many people don’t have the communication or conflict mitigation tools to effectively deal with conflict in a healthy or sustainable way. Alasdair understands that people need to have their voice heard and to be respected. Alasdair also understands that people need to have as much control as possible in resolving their conflicts in a calm and safe environment. Emerging from this training, knowledge and experience, Alasdair founded MacKinnon Communications over 15 years ago in 2006.
Alasdair has being working now in the field of mediation, negotiation, arbitration, and corporate training for over 35 years. Alasdair has a Certificate in Conflict Resolution specializing in Mediation and Negotiation. He also has a Certificate in Arbitration. In addition to his years of training in conflict mitigation in the RCMP, he holds the nationally recognized designations of Chartered Mediator (CM), Registered Family Mediator (RFM ), and Qualified Arbitrator (QArb). Alasdair holds a Bachelor of Arts degree from Mount Allison University in Sackville New Brunswick. He also has a Master of Education degree specializing in Adult Learning from Yorkville University in Fredericton, New Brunswick. Alasdair also has a Certificate in Environmental Management from the University of Calgary.
Alasdair has completed well over 1,400 mediations, arbitrations, negotiations, and facilitations. He conducts custom-built skill-building training as well as strategic planning services to corporate clients, businesses, organizations, and government entities of all sizes across western Canada.
Certifications and professional associations
Alasdair holds the national designations of Chartered Mediator (CM), Registered Family Mediator (RFM ), and Qualified Arbitrator (QArb). He is a member of:
- Alberta Family and Mediation Society (AFMS)
- Family Mediation Canada (FMC)
- Alternative Dispute Resolution Institute of Alberta (ADRIA)
- Alternative Dispute Resolution Institute of Canada (ADRIC)
Our Values are what we Value
We believe that integrity is at the heart of everything we do.
We believe that authentic and compassionate engagement with our clients and their identified needs is foundational to offering the best service possible.
We believe that professionalism which involves our skills, our training, our knowledge, and our experience is our fundamental principle of the delivery of all of our services to our clients.
We were extremely happy with your approach and expediency. We believe your services represent what mediation should be like - progressive and reflecting the desires of the parties involved in the process.
We have been training through Mackinnon Communications with our people who are fairly new into the industry. Through the negotiation training that has been established, these individuals are coming out of the course with more confidence in having all types of conversations with the customer and have gained in their ability and confidence in the overall communication process. Through internal discussions with their peers, this becomes a course that any new employees are looking to be involved in.
I thoroughly enjoyed the course, and I boasted about it to my family and friends after every class! I learned so much about myself and my leadership style, and I now know where and when I need to make adjustments when leading my team. At the end of the course, I left with a list of resources to continue developing my skills and new confidence to apply the skills that I learned because of the hands-on practice with my peers.
Alasdair provided a thorough and efficient navigation of complex issues during the separation process.
We have had the pleasure to have Alasdair present to our membership on conflict management. Alasdair’s experience, knowledge and passion about the topic is very prevalent in his presentation with real world workplace examples. The feedback from our audience was overwhelming and we are bringing back Alasdair for future presentations. I would not hesitate to refer or recommend Alasdair’s services to anyone.