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We were extremely happy with your approach and expediency. We believe your services represent what mediation should be like - progressive and reflecting the desires of the parties involved in the process.

We have been training through Mackinnon Communications with our people who are fairly new into the industry. Through the negotiation training that has been established, these individuals are coming out of the course with more confidence in having all types of conversations with the customer and have gained in their ability and confidence in the overall communication process. Through internal discussions with their peers, this becomes a course that any new employees are looking to be involved in.

I thoroughly enjoyed the course, and I boasted about it to my family and friends after every class! I learned so much about myself and my leadership style, and I now know where and when I need to make adjustments when leading my team. At the end of the course, I left with a list of resources to continue developing my skills and new confidence to apply the skills that I learned because of the hands-on practice with my peers.

Alasdair provided a thorough and efficient navigation of complex issues during the separation process.

We have had the pleasure to have Alasdair present to our membership on conflict management. Alasdair’s experience, knowledge and passion about the topic is very prevalent in his presentation with real world workplace examples. The feedback from our audience was overwhelming and we are bringing back Alasdair for future presentations. I would not hesitate to refer or recommend Alasdair’s services to anyone.